Question 1

How do I create a new account at 88h?

Accepted Answer

This is the most frequently asked question on the 88h FAQ. To register, first On the Registration page Go to the registration page and enter your valid Bangladeshi mobile number or email address, create a strong password, and provide your date of birth to confirm you are 18 or older. Once you verify the OTP, your account will be activated. The entire process takes just 2–3 minutes.

Question 2

Is a national ID required to register?

Accepted Answer

An NID is not required for initial registration. However, KYC (Know Your Customer) verification must be completed before your first withdrawal, which requires submitting a photo of your national ID or passport. This is done for your security — to ensure only you can withdraw your funds.

Question 3

Can one person open multiple accounts?

Accepted Answer

No. Under 88h's rules, each person may hold only one account. Creating multiple accounts may result in all accounts being closed and balances forfeited. Different members of the same household may each have their own account, provided they use separate devices.

Question 4

Can I change my account name or number?

Accepted Answer

To change the name on your account, contact our support team and provide a valid ID. Mobile number changes are also handled through support and require identity verification. Changes are typically processed within 24–48 hours.

Question 5

What should I do if I forget my password?

Accepted Answer

On the Login Page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Once verified, set your new password. The whole process takes under 2 minutes. Your new password should be at least 8 characters and ideally include numbers and special characters.

Question 6

Not receiving OTP — what should I do?

Accepted Answer

First, make sure your mobile network connection is stable and wait 60 seconds. If the OTP still doesn't arrive, click the "Resend" button. Double-check that your number is correct. If messages are blocked, unblock them. If the problem persists, try logging in with your email or contact live chat support.

Question 7

Can accounts get hacked? How does 88h keep my account secure?

Accepted Answer

88h uses SSL encryption, two-factor OTP verification, and a device trust system. Logging in from a new device requires additional verification. If any suspicious activity is detected, you will be alerted immediately. Never share your password and stay cautious on public WiFi.

Question 8

How do I make a deposit at 88h?

Accepted Answer

After Logging In On the Deposit page Go to the deposit page, select bKash, Nagad, Rocket, or another payment method, enter the amount, and follow the instructions. Most payments are credited to your balance instantly. The minimum deposit is just BDT 100.

Question 9

How long does a withdrawal take to process?

Accepted Answer

Withdrawal requests are typically processed within 15 minutes to 24 hours. bKash and Nagad are usually the fastest — often completed in just 15–30 minutes. Having your KYC verification done before your first withdrawal speeds up the process further. The minimum withdrawal amount is BDT 200.

Question 10

I made a deposit but it hasn't shown up in my balance — what should I do?

Accepted Answer

Wait 15 minutes first, as minor delays can sometimes occur due to banking system processing. If the balance still hasn't been credited, contact live chat support with your payment transaction ID or a screenshot. Most issues are resolved within 30 minutes.

Question 11

What is the daily withdrawal limit?

Accepted Answer

The standard daily withdrawal limit at 88h is BDT 50,000. VIP members enjoy a significantly higher limit. Monthly limits also apply. For full details, Terms and Conditions or ask our support team.

Question 12

What types of games can I play at 88h?

Accepted Answer

88h offers a wide variety of games: Slot Machines, Live Casino (Baccarat, Roulette, Blackjack), Bingo, Fish Game And much more. There are over 100 games in total, playable on both desktop and mobile.

Question 13

Are the games fair? How does RNG work?

Accepted Answer

All games at 88h use a certified Random Number Generator (RNG), independently audited by third-party firms. This ensures every game outcome is completely random and cannot be manipulated. Live Casino games feature real dealers, adding an extra layer of transparency.

Question 14

What happens if I lose internet connection while playing?

Accepted Answer

If you get disconnected, your game session is saved on the server. When you reconnect, you can pick up right where you left off. In slots, the result of any spin in progress is saved server-side and displayed once you reconnect. There's no risk of losing your money.

Question 15

How do I claim the welcome bonus?

Accepted Answer

When you open a new account and make your first deposit, you will automatically receive a welcome bonus. The bonus amount and terms may vary depending on the current promotion. You can use bonus funds to play games, but direct withdrawal is not available until the specified wagering requirements are met.

Question 16

What does wagering requirement mean?

Accepted Answer

A wagering requirement is the number of times you must bet a bonus amount before it becomes eligible for withdrawal. For example, a BDT 100 bonus with a 10x wagering requirement means you need to place bets worth BDT 1,000 before that bonus can be withdrawn. Each bonus may have different wagering conditions — these are clearly stated in the bonus details.

Question 17

How does the referral bonus work?

Accepted Answer

Share your referral link or code with friends and contacts. When they register using your link and make their first deposit, you will automatically receive a referral bonus. The more you refer, the more you earn. Track the status of your referrals from the referral dashboard.

Question 18

Where can I get the 88h app and how do I install it?

Accepted Answer

Download Page Download the APK file directly from there. Before installing, go to your phone's settings and enable the "Install from unknown sources" option. Once downloaded, tap the APK file and proceed with the installation. iOS users can also enjoy the full experience through their web browser.

Question 19

Which devices and operating systems are supported?

Accepted Answer

The 88h app runs on Android 6.0 and above. iOS users can visit 88h.im on Safari or Chrome for the full mobile experience. On desktop, Chrome, Firefox, and Edge are supported on both Windows and Mac. At least 2GB of RAM is recommended for smooth performance.

Question 20

The app keeps crashing or won't load — how do I fix it?

Accepted Answer

Start by closing and restarting the app. Clear the cache: Settings → Apps → 88h → Clear Cache. Check your internet connection. If you're running an older version of the app Download Page Install the latest version from there. If the problem persists, please contact support.

Question 21

Can I set my own deposit limits?

Accepted Answer

Yes, 88h offers personal limit-setting tools to support responsible gaming. You can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. A 24-hour cooling-off period applies if you wish to increase a limit. For more details Responsible Gaming View page.

Question 22

Can I temporarily suspend my account?

Accepted Answer

Yes. You can self-exclude your account for a set period — 24 hours, 1 week, or 1 month. During this time, logging in will not be possible. If you'd like to permanently close your account, please contact support. We believe healthy entertainment is the best entertainment.

88h FAQ — Your questions, answered right here

What would you like to know?

Registration & Account

Login & Security

Deposits & Withdrawals

Gaming & Game Rules

Bonuses & Promotions

App & Technology

01 Registration & Account

02 Login & Security

03 Deposits & Withdrawals

04 Gaming & Game Rules

05 Bonuses & Promotions

06 App & Technology

07 Responsible Gaming

Quick Links

Game Category

Info Page

Direct Support

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