🛡️ Safe Gaming

88h's Responsible Gaming Our Policy – Safety with Enjoyment

Gaming is only enjoyable when it's in check. At 88h, we want you to play within your limits, spend time with family, and stay well. Learn how to ensure responsible gaming here.

18+ Only Time Limit Setting Support Always Available
18+
Age Restriction is Mandatory
24/7
Support & Monitoring
5
Safety Tools Available
0BDT
Support Service Cost

1 What Is Responsible Gaming and Why It Matters

Online gaming is entertainment — just like watching a film or catching up with friends. But like any form of entertainment, it's only enjoyable when done in a controlled and mindful way. Responsible Gaming is an approach where players consciously manage their time, money, and mental well-being.

At 88h, we believe — Playing well matters more than winning. Responsible gaming on our platform is not just a policy — it's at the heart of every decision we make. We want you to thrive long-term, maintaining balance across family, work, and personal life.

Online gaming is growing in popularity across Bangladesh, largely thanks to the widespread availability of mobile phones that let anyone play at any time. Along with this convenience comes certain risks — but with the right awareness and safety tools, those risks can be significantly reduced.

88h's Commitment: We don't just provide gaming — we make sure you stay safe, happy, and in control at all times. Your well-being matters more to us than our business.

2 88h's Responsible Gaming Principles

88h's responsible gaming policy is built on three core pillars:

🎯
Awareness

Keeping players informed and aware with the right information and guidance.

🔒
Control

Ensuring the ability to set time and spending limits.

🤝
Support

Ensuring access to the right help and professional advice when needed.

Every policy at 88h is built around these three principles. We don't just set rules — we combine technology and human support to ensure your gaming experience stays positive.

  • Always game for entertainment — not as a source of income
  • Decide in advance how much time and money you are willing to spend
  • Don't chase losses by placing bigger bets to try to recover what you've lost
  • Avoid playing when you're stressed, angry, or feeling down
  • Never play with borrowed money or funds set aside for emergencies
  • Don't play while under the influence or when you're exhausted late at night

3 88h's Protection Tools

88h offers a range of effective protection tools on the platform that you can activate at any time from your account settings. These tools are completely free and take effect immediately.

Tool Name How to Active Hours
Deposit Limit Set a maximum deposit limit on a daily, weekly, or monthly basis Instant
Session Time Limit Set a maximum session length for continuous play, with automatic breaks when the time is up Instant
Reality Check On-screen reminders will notify you at regular intervals how long you've been playing Instant
Cooling-Off Period Temporarily suspend your account for 24 hours to 30 days Instant
Self-Exclusion Permanently close your account for 3 months to 5 years Within 24 hours

Tip: Once self-exclusion is activated, it is not possible to reopen your account before the set period ends. This is intentional — it's designed to ensure you get a sufficient break.

4 Step-by-Step Guide to Setting Limits

Setting protection limits on your account is simple. Just follow the steps below:

1
Account Login

Log in to 88h and click on your profile icon in the top right corner.

2
Go to the "Responsible Gaming" section

Look for the "Responsible Gaming" menu in your account settings.

3
Choose your preferred limits

Deposit limit, time limit, or cooling-off — choose whichever suits your needs.

4
Set an amount or duration

Set limits based on your budget and schedule. It's always better to stay conservative.

5
Confirm & Save

Once confirmed, your limit will take effect immediately and a confirmation will be sent to your email.

Keep in mind: Requests to increase a limit are subject to a minimum 72-hour waiting period — this is designed to give you time to reconsider.

5 Warning Signs of Problem Gaming

Gaming addiction doesn't happen overnight — it builds gradually. Catching it early makes it much easier to address. Watch out for the following signs:

Financial Signs
  • Spending beyond your set budget
  • Placing larger bets to chase losses
  • Playing with borrowed money or by dipping into savings
  • Hiding gaming expenses from your family
Behavioural Signs
  • Feeling restless or irritable when not gaming
  • Spending less time with family and friends
  • Unable to focus on work or studies
  • Trying to stop but unable to
Psychological Symptoms
  • A strong urge to keep playing after a win
  • Anger or depression following a loss
  • Lying to people around you about your gaming
  • Playing to relieve stress
Physical Symptoms
  • Trouble sleeping at night, fatigue
  • Irregular eating habits
  • Headaches or eye strain
  • Reduced social interaction

If you recognize these signs: Take a step back. That's not weakness — it takes courage. Reach out to 88h customer support and we'll help without judgment. Activate a cooling-off period or self-exclusion today.

6 Self-Assessment: Check in with Yourself

Answer the following questions honestly. If three or more answers are "Yes", it's time to use our responsible gaming tools and seek support.

Self-Assessment Questionnaire
In the past month, have you spent more time or money on gaming than you planned? Yes / No
Have you played more the next day to chase yesterday's losses? Yes / No
Have family or friends expressed concern about your gaming? Yes / No
Have you tried to stop gaming but couldn't? Yes / No
Have you taken out a loan or used money without others knowing to cover gaming expenses? Yes / No
Have you turned to gaming to cope with stress or loneliness? Yes / No
Has gaming affected your work, studies, or sleep? Yes / No

Result: 0–2 Yes → You're doing fine — stay mindful. 3–4 Yes → Time to be cautious; consider setting limits. 5+ Yes → Seek professional support and contact Customer Support today.

7 Protection of Minors

88h is strictly for users aged 18 and above. To protect minors, we take the following steps:

  • Age verification is mandatory at registration — providing false information will result in account termination
  • National ID or passport verification is carried out as part of the KYC process
  • Suspicious accounts are automatically flagged for monitoring and suspended if necessary
  • Parents can use filtering software on their child's device
  • If you suspect an underage person is using an account, please notify support immediately

Advice for parents: Keep your device password-protected. Teach your child about responsible digital habits. If you have any concerns, contact us — we'll act promptly.

8 Support & Contact

If you feel you need help, please don't try to handle it alone. The 88h team is always here for you — without judgment and in complete confidence.

88h Live Support

Chat with our Responsible Gaming team via 24/7 Live Chat.

Email: [email protected]

Self-Help Steps

• Activate limits directly in your Account Settings

• Set up a cooling-off period or self-exclusion on your own

• Let a family member or someone you trust know

Keep in mind: Asking for help is a sign of courage. At 88h, your privacy is fully protected. Our goal goes beyond gaming — we're committed to your overall happiness and well-being.

Our Commitment

Why 88h Leads on Safe Gaming

We don't just entertain — we make sure you stay safe and happy

🔒
Instant Limit Controls

Set deposit, time, or wagering limits in just a few seconds. No waiting — limits take effect the moment you set them.

Reality Reminder

During long sessions, automatic pop-ups will remind you how long you've been playing and how much you've won or lost.

🛡️
Self-Exclusion Feature

If needed, close your account for anywhere between 3 months and 5 years. During this period, access will not be possible under any circumstances.

👨‍👩‍👧
Family Protection

Strict age verification to prevent underage access. Any family member can report suspicious activity.

💬
24/7 Confidential Support

Chat with a responsible gaming specialist via live chat at any time. Completely confidential and free of charge.

📊
Spending History & Analytics

View your gaming history, win/loss records, and time spent — so you can make informed decisions.

FAQ

Frequently Asked Questions

Returning before the set period ends is not possible. Once the period expires, you'll need to contact customer support to reactivate your account, and an additional cooling-off period will apply.

Decreasing your limit takes effect immediately. However, requests to increase a limit are subject to a 72-hour delay — this waiting period is intentional and gives you time to reconsider.

Yes. Any family member can email [email protected] to raise a concern. We will handle the matter with sensitivity and take appropriate action.

Completely free. Deposit limits, session limits, reality checks, cooling-off periods, and self-exclusion — all tools are available to any account holder at no cost.

No, absolutely not. 88h is strictly for users aged 18 and above. If KYC verification reveals that a user is underage, the account will be permanently closed and any deposited funds will be returned.
Start Safe

Play Responsibly, Stay Enjoyable

Join 88h and set your own limits from the start. Enjoy the entertainment — responsibly and mindfully.

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